Welcome to my blog, "A Voice Amongst the Cubicles". My name is Nick Kossovan. Call centers are ecosystems I understand and where I thrive. I love talking and blogging about what makes call centers work and how to engineer the customer experience, so it becomes a competitive advantage. When a call center is running at its optimum level, it is a beautiful thing. I hope my blog will be a part of your journey to create a call center which engages your agents to bring their best to work every day continually. Please take a look around, leave comments. Feel free to reach out to me, if for no other reason than to say "Hi."

Friday, August 09, 2019

Thursday, December 07, 2017

Monday, October 30, 2017

Sunday, October 15, 2017

Thursday, October 05, 2017

Wednesday, October 04, 2017

Monday, October 02, 2017

Monday, September 25, 2017

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Welcome to my blog, "A Voice Amongst the Cubicles". My name is Nick Kossovan. Call centers are ecosystems I understand and where I thrive. I love talking and blogging about what makes call centers work and how to engineer the customer experience, so it becomes a competitive advantage. When a call center is running at its optimum level, it's a beautiful thing. I hope my blog will be a part of your journey to create a call center which engages your agents to bring their best to work every day continually. Please take a look around, leave comments. Feel free to reach out to me, if for no other reason than to say "Hello".

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August 2019

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